Frequently asked questions

If you're experiencing problems with the Bluetooth connection in BioCoherence, follow these troubleshooting steps to ensure a smooth setup:

General Guidelines

• Launch the Process First:
  • Start by launching a recording or test in the BioCoherence app. Many connection issues arise from attempting to connect the sensor too early.
  • The app is designed to manage the connection process automatically once you initiate a recording or test.
• Avoid System Settings:
  • Do not attempt to connect the Bluetooth sensor via your device's system settings. Let the app handle this process to avoid disruptions.
• Ensure Bluetooth is Active:
  • Windows: Turn on Bluetooth via the Settings panel or the Bluetooth shortcut in the bottom-right taskbar.
  • Mac: Enable Bluetooth from the top-right menu bar. Ensure Bluetooth permissions are granted to BioCoherence in System Settings.
  • iOS/Android: Toggle Bluetooth on from the device's settings menu, usually located near Wi-Fi options.
• Moisten Thumbs:
  • Important: Ensure your thumbs are suitably moistened with water or conductive gel. This enhances the connection and ensures accurate sensor readings.

Step-by-Step Troubleshooting

1. Activate Bluetooth:
   • If stuck on this step, verify that:
     • Your device has an active Bluetooth chip.
     • Bluetooth is turned on and functioning.
2. Switch the Sensor On:
   • The sensor powers on automatically when removed from its cradle. Place your moistened thumbs on the sensor. It usually connects within 1-2 seconds. If it doesn't:
     • Click Relaunch Bluetooth in the app.
     • Remove your thumbs and try placing them back on the sensor.
3. Connection Status:
   • The app provides step-by-step indications on the Bluetooth panel:
     • Activate Bluetooth: Ensure Bluetooth is turned on.
     • Switch Sensor On: The app is ready for the sensor to connect.
     • Sensor Connected: The sensor is successfully linked and ready.
     • Preliminary Data Exchanged: The app has received initial data, such as battery status and serial number.
     • Active Data: ECG data is being received, and the recording or test begins.
4. Handle Multiple Device Connections:
   • If the sensor has previously been paired with multiple devices, disable Bluetooth on unused devices to prevent interference.

Additional Notes

• First-Time Authorization:
  • When launching the app for the first time, grant Bluetooth permissions when prompted. If you accidentally deny these permissions:
    • Adjust them in your system preferences.
    • Alternatively, uninstall and reinstall the app to reset permissions.
• Sensor Disconnection:
  • If the sensor disconnects during use, check:
    • Battery levels.
    • That thumbs are properly placed on the sensor.

By following these steps and ensuring your thumbs are properly moistened, you can resolve most Bluetooth connectivity issues and enjoy a seamless experience with BioCoherence. If problems persist, consider reaching out to support for additional assistance.