Resolving Bluetooth Connection Issues with BioCoherence
If you're experiencing problems with the Bluetooth connection in BioCoherence, follow these troubleshooting steps to ensure a smooth setup:
General Guidelines
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Launch the Process First:
- Start by launching a recording or test in the BioCoherence app. Many connection issues arise from attempting to connect the sensor too early.
- The app is designed to manage the connection process automatically once you initiate a recording or test.
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Avoid System Settings:
- Do not attempt to connect the Bluetooth sensor via your device's system settings. Let the app handle this process to avoid disruptions.
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Ensure Bluetooth is Active:
- Windows: Turn on Bluetooth via the Settings panel or the Bluetooth shortcut in the bottom-right taskbar.
- Mac: Enable Bluetooth from the top-right menu bar. Ensure Bluetooth permissions are granted to BioCoherence in System Settings.
- iOS/Android: Toggle Bluetooth on from the device's settings menu, usually located near Wi-Fi options.
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Moisten Thumbs:
- Important: Ensure your thumbs are suitably moistened with water or conductive gel. This enhances the connection and ensures accurate sensor readings.
Step-by-Step Troubleshooting
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Activate Bluetooth:
- If stuck on this step, verify that:
- Your device has an active Bluetooth chip.
- Bluetooth is turned on and functioning.
- If stuck on this step, verify that:
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Switch the Sensor On:
- The sensor powers on automatically when removed from its cradle. Place your moistened thumbs on the sensor. It usually connects within 1-2 seconds. If it doesn't:
- Click Relaunch Bluetooth in the app.
- Remove your thumbs and try placing them back on the sensor.
- The sensor powers on automatically when removed from its cradle. Place your moistened thumbs on the sensor. It usually connects within 1-2 seconds. If it doesn't:
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Connection Status:
- The app provides step-by-step indications on the Bluetooth panel:
- Activate Bluetooth: Ensure Bluetooth is turned on.
- Switch Sensor On: The app is ready for the sensor to connect.
- Sensor Connected: The sensor is successfully linked and ready.
- Preliminary Data Exchanged: The app has received initial data, such as battery status and serial number.
- Active Data: ECG data is being received, and the recording or test begins.
- The app provides step-by-step indications on the Bluetooth panel:
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Handle Multiple Device Connections:
- If the sensor has previously been paired with multiple devices, disable Bluetooth on unused devices to prevent interference.
Additional Notes
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First-Time Authorization:
- When launching the app for the first time, grant Bluetooth permissions when prompted. If you accidentally deny these permissions:
- Adjust them in your system preferences.
- Alternatively, uninstall and reinstall the app to reset permissions.
- When launching the app for the first time, grant Bluetooth permissions when prompted. If you accidentally deny these permissions:
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Sensor Disconnection:
- If the sensor disconnects during use, check:
- Battery levels.
- That thumbs are properly placed on the sensor.
- If the sensor disconnects during use, check:
By following these steps and ensuring your thumbs are properly moistened, you can resolve most Bluetooth connectivity issues and enjoy a seamless experience with BioCoherence. If problems persist, consider reaching out to support for additional assistance.